POSITION: Bowens (right): customer service supervisor; Buchanan (left): customer service clerk, Wharton Reprographics
YEARS AT PENN: Bowens, 6; Buchanan, 3
WHAT THEY DO: Bowens oversees a staff of three, including Buchanan. The customer service staff make course bulk packs for Wharton faculty, academic cards for students (similar to business cards), and copies, faxes and transparencies for the entire Wharton community. Wharton Reprographics is the sole official supplier of academic cards for students.
BULK PACKS PRODUCED: From 250 to 400 each semester
CONTACT INFO: Phone: 215-898-7600; e-mail job requests: reproservice@wharton.upenn.edu; Web sites: epacks.wharton.upenn.edu for bulk packs, ecard.wharton.upenn.edu for academic cards; walk-in service: 400 Steinberg-Dietrich Hall.

Photo by Candace diCarlo