POSITION: Coordinator, ISC Tele-communications and Networking
YEARS AT PENN: 4
WHAT HE DOES: Keyes, one of several ISC staffers hired directly from University City High School through a school-to-work partnership between UCHS and Penn, oversees the work of five ISC technicians, troubleshoots repair jobs and performs data entry. He also does repair work and phone line installations himself.
SERVICE CALLS PER WEEK: 10 to 20
CONTACT INFO: Telecommunications Help Desk, 215-898-4840

Photo by Daniel R. Burke