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QUOTED RECENTLY “If you were on the board of directors of a company and you got results like this, you would lean on the managers to fix the problem or get rid of them.” —Peter Cappelli, Wharton professor of management and director of the Center for Human Resources, on a recent report that found the Department of
Homeland Security to have the lowest morale of any federal department. (The New York Times, Oct. 16, 2005)
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