Assistant director for research and instructional services, Van
YEARS AT PENN: 14
WHAT SHE DOES: Hassen (right) and her department of
10 librarians, which includes Ellen DeMarinis (left), can
teach students like Marcy Allen (front) how to maximize the
librarys resources, which include everything from online journal
subscriptions to news databases. Hassen also oversees Live Online
Reference, a chat service with late-night hours that answers research
questions. Prefer a more traditional form of contact? Visit the
reference desk located on the first floor of Van Pelt.
QUESTIONS ANSWERED: Van Pelt reference librarians field about
100 questions per day.
CONTACT INFO: Call 215-898-7556, Email:
Web site: www.library.upenn.edu.
by Daniel R. Burke
Originally published on September 19, 2002