Bowens (right): customer service supervisor; Buchanan (left):
customer service clerk, Wharton Reprographics
YEARS AT PENN: Bowens, 6; Buchanan, 3
WHAT THEY DO: Bowens oversees a staff of three, including
Buchanan. The customer service staff make course bulk packs for
Wharton faculty, academic cards for students (similar to business
cards), and copies, faxes and transparencies for the entire Wharton
community. Wharton Reprographics is the sole official supplier of
academic cards for students.
BULK PACKS PRODUCED: From 250 to 400 each semester
CONTACT INFO: Phone: 215-898-7600; e-mail job requests: firstname.lastname@example.org;
Web sites: epacks.wharton.upenn.edu
for bulk packs, ecard.wharton.upenn.edu
for academic cards; walk-in service: 400 Steinberg-Dietrich Hall.
by Candace diCarlo
Originally published on October 17, 2002