POSITION: Administrative assistant, College of General Studies
YEARS AT PENN: 15
WHAT SHE DOES: Hooker (right) is one of the four people who serve as first point of contact for current and prospective CGS students. The front office staff handle general inquiries about CGS programs, provide information about admissions and enrollment, and process applications.
VISITORS PER WEEK: The CGS front office staff see or talk on the phone with 600 to 800 people each week during the academic year; the number drops to about 100 per week in the summer.
CONTACT INFO: E-mail: firstname.lastname@example.org; phone: 215-898-1147; office: Suite 100, 3440 Market St.
Photo by Daniel R. Burke