POSITION: Administrative assistant, College of General Studies
YEARS AT PENN: 15
WHAT SHE DOES: Hooker (right) is one
of the four people who serve as first point of contact for current
prospective CGS students. The
front office staff handle general inquiries about CGS programs,
provide information about admissions and enrollment, and process
VISITORS PER WEEK: The CGS front office staff see or talk on the
phone with 600 to 800 people each week during the academic year;
the number drops to about 100 per week in the summer.
CONTACT INFO: E-mail: firstname.lastname@example.org; phone: 215-898-1147; office:
Suite 100, 3440 Market St.
by Daniel R. Burke
Originally published on May 1, 2003