Business & Administration Department

Business and Administration provides general administrative and financial management for the Press. Encompassing the offices of the director and business manager, the department's services include rights and permissions management, order processing and fulfillment, customer service, data processing and royalty statements, billing and collections, credit management, and cash handling as well as the management of revenue and expense budgets, maintenance of the physical plant, and administration of personnel matters.

Business

Joseph Guttman, Business Manager
josephgg@upenn.edu
Overall financial management, personnel administration, physical plant

Kathy Ranalli, Business Administrator
ranalli@upenn.edu
Royalties, accounts payable

Marlene DeBella, Customer Service Representative
custserv@pobox.upenn.edu
Order inquiries, catalogues, customer service, receivables

Administration

Eric Halpern, Director
ehalpern@upenn.edu
Overall Press management

Ivelisse Cruz, Digital Asset Manager
icruz@upenn.edu
Electronic title data interchange, ebook production and distribution, digital printing

Jaime Estrada, Assistant to the Director, Rights Administrator
estradaj@upenn.edu
Reprint permissions, subrights licenses