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-	Service Basics
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PACs
-	Lookup Form
-	Dialing Instructions
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-	Rates & Billing
-	Sample Statement

Dialing Instructions

Emergencies
Penn Police	511; 8-7297
Victim Support:	8-6600; or 8-4481
On Campus
417 exchange:	Dial 7 + last four digits of telephone number
898 exchange:	Dial 8 + last four digits of telephone number
746 exchange:	Dial 6 + last four digits of telephone number
573 exchange:	Dial 3 + last four digits of telephone number
University Operator:	8-5000 or 0
University Hospital:	9-215-662-4000
Local Philadelphia
215, 267, 484, 610 area codes:	Dial 9 + area code + local number (Note: A few areas within these exchanges are long distance rather than local.)
Long Distance Domestic
All exchanges:	Dial # + 9 + (wait for stuttered tone) + PAC + 1 + area code + phone number
Long Distance International
All international:	Dial # + 9 + (wait for stuttered tone) + PAC + 011 + country code + city code + phone number
Calling Card Calls
Because each calling card is different, we recommend that you just follow the instructions on the back of the card. But remember, at any point in the dialing process when you hear the stuttered dial tone, you should dial your PAC number.
800 Numbers:	Dial 9 + 1 + calling card number Follow the card menu's prompts. These cards should not require the use of a PAC.
900 Numbers:	Dial # + 9 + (wait for stuttered tone) + PAC + 1-900 + phone number. You need to sign a form at the Student Telecom Services office that will allow your phone to make 1-900 calls.

It is important that you enter your PAC only after you hear the stuttered dial tone. Otherwise, your call will not be completed.

Please note that your PAC code is different than your PennInTouch number.

Wall-jack Plug-in Instructions

Before you make a telephone call, you must plug your touch-tone phone into a wall-jack. Please note that if your phone has a switch that allows you to dial in either a "pulse" or "tone" mode, make sure that switch is set to "tone."

Wall-jacks vary from residence to residence. Yours may look like the diagram below (with phone ports, data ports, and a cable tv jack) or your wall-jack might be a simple, single jack for a phone line only.

To determine which phone port is the active port, try the beige port first. If that port does not have dial-tone, try all other ports on the wall-jack. If none of the phone ports works, contact STS to report a service outage.

746-6000
service-requests@isc.upenn.edu


	Copyright 2004 University of Pennsylvania, All rights reserved Last modified: 06 September 2006