Wall-jack Plug-in Instructions
Before you make a telephone call, you must plug your touch-tone phone into a wall-jack. Please note that if your phone has a switch that allows you to dial in either a "pulse" or "tone" mode, make sure that switch is set to "tone."
Wall-jacks vary from residence to residence. Yours may look like the diagram below (with phone ports, data ports, and a cable tv jack) or your wall-jack might be a simple, single jack for a phone line only.
To determine which phone port is the active port, try the beige port first. If that port does not have dial-tone, try all other ports on the wall-jack. If none of the phone ports works, contact STS to report a service outage.