Standard Features
Standard line features are included with basic telephone service. For feature descriptions and instructions for use, see the individual feature in the list below.
Local Calls
All calls to area codes 215, 267, 484, 610, 800, 887, and 888 are free! Dial 9 to get an outside line before you dial the local number.
Auto Callback
Keep dialing a Penn extension, but getting a busy signal? Use Auto Callback to let you know when the line is free. When you hear a busy tone at the extension you're calling, briefly press the switch-hook, wait for a stuttered tone, then dial "252." After you hear two confirmation beeps, hang up. You can still use your phone to dial other numbers. When the number you originally dialed is free, you will hear three rings (one long, two short). Pick up the phone and wait for someone to answer.
Call Forwarding
Going to be away from your room for a while? Call Forwarding lets your phone ring at any other on-campus extension. To use, simply dial "216" after picking up your receiver. When you hear a stuttered tone, dial the 5-digit campus extension at which you want your calls to ring, then hang up. That's it! Warning: Don't forget to deactivate Call Forwarding when you return to your room. To deactivate, simply pick up your receiver and dial "217."
Call Trace
This feature allows you to trace harassing telephone calls through University Police. If you receive a harassing call, hang up the phone, and make sure the call is disconnected. Pick up the receiver again and dial "257." You will hear an announcement indicating either that the trace was completed OR that the feature could not be activated.
In any circumstance, you should log the date and time of the call, as well as what was said. Harassing phone calls are serious and considered crimes under federal and state laws. If you receive any harassing phone calls, we suggest you contact either University Police at "511" or Victim Support Services at 8-6600 during regular business hours.
Please do not confuse this feature with "*69." It will not give you the number just dialed.
Call Transfer
Got a call that needs to be transferred somewhere else on campus? Use Call Transfer! Stay on the line with the person who called you, then briefly press the switch-hook to get a new dial tone. Dial the number to where you are transferring the call. While the line is ringing, you can either hang up, or announce the call when the third party answers.
Call Waiting
Don't miss important calls! Call Waiting lets you answer a second call without disconnecting the first call. If you hear the "beep" of a second call, briefly press the switch-hook to answer the new call. Press the switch-hook again to return to the first call, putting the second caller on hold if so desired.
Don't want to be interrupted? Use Call Waiting's Tone Block by dialing "229" as soon as you pick up the receiver. Now you won't hear the beep. Call Waiting will be automatically restored when you hang up.
Caller ID
Caller Identification (ID) lets you know the telephone number that is calling your line before you answer the call. If you don't already have the right equipment, you'll need to buy a Caller ID Display Box available at Student Telecom Services office.
Using Caller ID is easy. When someone calls your line, simply look at the display to see what number it is. It's a great way to screen calls! However, some callers may choose to bypass your Caller ID display, and you have the same option.
To prevent your telephone number from appearing on a Caller ID display, simply dial "267" after picking up your receiver, then dial the number. There is no charge for this.
You may also have your telephone number permanently blocked from any Caller ID unit anywhere by filling out a small form at Student Telecom Services. Of course, you may unblock this permanent blocking for any call you like (at no charge) by dialing "282" after picking up your receiver, and then dialing the number.
Three-way Calling
Talk to two people at the same time! How? Simply make your first call. Once you're connected, put the first call on hold by briefly pressing the switch-hook. When you hear a stuttered new dial tone, place your second call. When the second call connects, briefly press the switch-hook once again, and you have a three-way call! Three-way calling will work for long-distance calls too!
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