Service Basics
If you live in any College House, Sansom Place West, Sansom Place East, or any on-campus fraternity or sorority, basic telephone service is mandatory to meet University public safety standards. Basic telephone service provides a common line that works throughout each College House suite with 511 emergency service direct to the Penn police as well as free Philadelphia local and metropolitan calls. (PACs are no longer needed to dial these calls!) One phone set will be provided per suite to allow for quick access to local telephone service. Additional line features include:
- Auto callback
- Call forwarding
- Caller ID*
- Call transfer
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- Call trace
- Call waiting
- Three-way conference calling
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Descriptions of both standard and additional line features (with instructions for using) are available on our Standard Features and Additional Features pages. Voicemail service is also available as an add-on to your telephone services.
Each College House/Fraternity/Sorority suite will have a phone set available in order for you and your roommates to access your telephone service. If you would like additional phones located within your suite, please bring phone sets with you for these additional locations.
Move-In
In most instances, on-campus residents are signed up for basic phone service automatically. Your phone line will be active and ready for use the day you arrive. But in some cases (especially if your Housing assignment occurred outside of the standard process), we may need to know a little bit about you to set up your account. If we have requested more information in order to set up your phone service, please use the Activate Basic Service form to sign up for basic phone service.
Long Distance Calls and PACs
Each student will be assigned a personal authorization code (or PAC) that they will need to dial before making domestic and international long distance calls. This PAC travels with you, making it easy for you to make long distance calls from any campus telephone. Using this tracking system also allows us to offer you personalized billing statements that keep your calls separate from your roommate's.
You can look up your PAC online. Please note that this PAC is different from your access code for the PennInTouch service.
Billing
Services are billed on a per student basis (no need to split charges with your roommate). Each student is charged a $36 fee per semester for their use of the common line telephone services as well as for individual domestic and international long distance telephone calls.
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