We try our best to keep Penn Transit safe and convenient for everyone. To this end, we ask that you keep in mind your rights and responsibilities when you get a ride with Penn Transit.

Rider Rights

• A courteous and competent driver
• A secure and timely ride
• A clean, well-functioning, and safe vehicle
• To be safe and secure within the vehicle before the vehicle starts moving
• To have current route and schedule information available
• To be picked up and dropped off at designated locations within service boundaries
• A simple, timely and responsive process for filing an idea or suggestion by calling the Penn Transit supervisor on duty at 215-898-RIDE, or by leaving a message on 215-898-IDEA or on Business Services' Idea Web

Rider Responsibilities

• For safety reasons all riders must show their valid PennCard to the driver upon entering the vehicle. Drivers may refuse entry to any person not showing a valid PennCard.
• Each driver has the right to deny service to any disruptive person. Penn Police will provide assistance when required.
• Those riders whose PennCards have been lost, stolen, or forgotten will need to call 215-898-RIDE before boarding a vehicle to obtain permission to use the system
• Baggage brought onto any Penn Transit vehicle must fit on the rider's lap. This includes shopping bags.
• Valid PennCard holders may be accompanied by up to 2 guests provided they ride with the PennCard holder

Questions? Call us at 215-898-RIDE.