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Hook-Up Guide

Troubleshooting FAQ

Request A Repair

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Please make sure that you read through the Hook-Up Guide and Troubleshooting F.A.Q. before filling out this form. Many problems can be solved by reading the Guide and the F.A.Q.

If you have read through the Guide and the F.A.Q. and you still have problems, fill out the form below. Make sure that you complete each section.

For problems regarding a specific channel in our lineup, please check our Lineup Status page to make sure that we are not already aware of the problem.

NOTE: Please allow 1-2 business days for a response. Please do not re-submit the same problem multiple times as this will clog the repair system.

Please fill out all of the following identification fields.

Name:

E-mail:

Phone:

Building:

Room Number:

Wallplate ID:

- - V1
Your Wallplate ID code will resemble this: GRT 111 - 1 - V1. You must supply this code, or we will not be able to process your request.

How do I find my Wallplate ID code?

Problem: (select the description that best describes your problem)

Reception Issues
	I'm only getting channels 2-13 *Click for quick answer*
	I'm only getting the off-air/antenna channels (3, 6, 10, 12, 17, 29, 35, 48, 57) *Click for quick answer*
	I'm not getting sound on one or more channels (please list affected channel/s in the text box at the bottom)
	One (or more) of the channels is completely out (please list affected channel/s in the text box at the bottom)
	I'm getting fuzzy reception on the lower channels (2-30)
	I'm getting fuzzy reception on all of the channels (2-70)
"No Signal" Issues
	I'm getting no signal at all/no channels at all
	I'm getting intermittent clipping audio/video on one or some channels
	I'm getting intermittent clipping audio/video on all channels
	An entire section/floor/wing of my building has no cable TV signal.
PVN Special Channels
	One of the movies on the movie channels (11 and 22) didn't play, or cuts off before the end
	I'm not getting one or more of the PVN special channels (11, 22, 24, 26)
Hardware Issues
	Wallplate cable jack is missing (loose cables coming from the wallplate box, etc.)
	Wallplate has been removed/damaged.
Additional Information:
Use the following space to add any additional information about your problem. If you have already tried some troubleshooting steps, please list them here.