Ordering Information

All books published by Penn Press are available worldwide unless a restriction is noted in our catalog information. Publication dates, specifications, and prices are all subject to change without notice. Prices appearing in the Press's domestic catalogs apply only within the Americas and will differ in other parts of the world. Shipping charges are additional and vary from country to country.

Domestic customers. To make a purchase online, go to the book's web page on our site and click the active U.S. dollar price link below the title and author information. You may add other Penn Press books to your shopping cart by repeating the process, and you may verify the contents of your cart at any time by following the shopping cart link found under the "Ordering" button in the top navigation banner or near the bottom of every book page. To find a book on our site, use the search function on the Penn Press home page or any book page, or choose among the various options available on our advanced search page. Orders will be filled by Ingram Publisher Services, our domestic distributor. Credit card statements will show INGRAM PUBLISHER SERVICE 866-400-5351 as the billing entity.

Customers outside North and South America. Please contact our overseas distributor, Combined Academic Publishers, for information and instructions.

Additional information about U.S. Orders | U.S. Sales Representation | International Orders | International Sales Representation


U.S. ORDERS

Individuals

Online ordering. We encourage you to use our online shopping cart. You may access the shopping cart at any time through the navigation menu; you may add any book to the cart from that book's description page. Orders will be filled by Ingram Publisher Services, our domestic distributor. To inquire about domestic orders placed through the Penn Press website, email ordersupport@ingramcontent.com.

Telephone ordering. You may place credit card orders via our dedicated telephone line. To place an order by telephone, call 855-867-1907 from 9:00 a.m. to 6:00 p.m. EST, Monday through Friday.

Please do not submit orders via email or fax; to safeguard your credit card information, book orders must be placed online through our secure shopping cart or with our customer service representatives on our dedicated telephone line.

All Penn Press books are shipped via UPS. Shipping charges are additional to prices quoted in catalog information, as are sales taxes, and will be calculated in the shopping cart. Domestic orders will arrive in 5-10 days.

Returns. Should you choose to return an item, you will be eligible for a full refund of the purchase price and applied taxes, but you will be responsible for the cost of return shipping. These conditions apply: books must be undamaged and in salable, like-new condition. If the books you receive are not as ordered, or if your shipment arrives damaged, you will be eligible for a full refund of the purchase price, applied taxes, and original shipping cost if you return the items within 30 days of their receipt. You will nonetheless be responsible for the cost of return shipping. Ship returns, postpaid, to this address:

201 Ingram Drive
ATTN: Returns
Roseburg OR 97471

Be sure to include the original packing slip.

Once your returned items are received, inspected, and approved, refunds will be processed to the credit card used in the original purchase. Note that it may take your credit card issuer 4-6 weeks to refund your account.

Booksellers

University of Pennsylvania Press participates in Ingram's consolidated delivery and free-freight policy (to qualify for free freight, orders must total at least 15 units, or $350 in retail value, of any combination of IPS and wholesale stock). A fuel surcharge of $1.75 will apply. Books will ship from the store's primary and secondary Ingram distribution centers (Oregon, Indiana, Pennsylvania, or Tennessee). Orders will combine with Ingram wholesale and those for other publishers distributed by Ingram/IPS but will be invoiced separately.

Please order from Ingram Publisher Services, using any of the following methods, or contact your regional sales representative:

  • Use the IPS cart on ipage
  • Send orders directly to IPS using your POS system and the IPS Pubnet SAN 6318630
  • Phone: 1-866-400-5351
  • ACCESS: 800-961-8031
  • Fax: 800-838-1149
  • Email: ips@ingramcontent.com

Flashback orders

Mailing address

IPS Customer Service
Box 631
14 Ingram Blvd
La Vergne TN 37086

Orders may be placed 24 hours a day, seven days a week. Orders placed by 11:00 AM at their local distribution center will ship the same day. Fax orders may take 24-48 hours to process. Orders from large retail distribution centers, wholesale operations, or those requiring special handling may require additional time.

Prices marked "t" in catalog information indicate trade discount; those marked "a" indicate academic trade discount; and those marked "s" are subject to our short discount policy. Our uniform schedule of domestic retail discounts (these discounts apply only to orders shipped to U.S. retail accounts) is this:

Trade 45%
Academic trade 40%
Paperback short 35%
Hardcover short 30%

Returns policy. Permission to return is not required. Eligible titles may be returned to Ingram's Jackson facility, where they will be credited at the prevailing discount and retail price. Credit will be issued for books received in shop-worn or better condition that were purchased on a returnable basis. Returns will be accepted for 180 days following the issuing of out-of-print notifications.

Ship returns, postpaid, to:

Ingram Publisher Services
193 Edwards Drive
Jackson TN 38301
731-988-4440 x1230

Receiving hours are 7:00 am to 2:30 pm Central Time Monday through Friday (call to verify holiday schedules).

Libraries

You may place orders with your regular supplier, or you may order directly using Ingram ipage or order from Ingram Library Services.

All orders to U.S. addresses are shipped FOB the Ingram warehouse in Jackson, Tennessee.


INTERNATIONAL ORDERS

All Penn Press books are available worldwide unless a restriction is noted in our catalog information. Territorial restrictions are coded as follows:

USA: Not for sale outside the United States
US/PH: Not for sale outside the United States and the Philippines
NAM: Available only in North America
NA/PH: Not for sale outside North America and Philippines
OBE: Not for sale in the British Commonwealth
COBE: Not for sale in the British Commonwealth, except Canada
COBE/E: Not for sale in the British Commonwealth, except Canada, or in Europe
OEU: Not for sale in the European Union
OAUS/NZ: Not for sale in Australia or New Zealand
AUZ: Not for sale in New Zealand

Publication dates, specifications, and prices are all subject to change without notice. Prices appearing in the Press's domestic catalogs apply only within the Americas and will differ in other parts of the world. Shipping charges are additional and vary from country to country.

Individuals

Online ordering. Orders to South America and the Caribbean are filled by our domestic distributor; customers in these territories may click the active U.S. dollar price links on our book webpages. Shipping charges for online orders are additional to prices quoted in catalog information and are calculated in the shopping cart. Orders will arrive in 4-6 weeks.

If you reside outside North and South America, we encourage you to click the active British pound links on our book webpages to reach our overseas distributor, Combined Academic Publishers. To addresses throughout the U.K., Europe, Asia, Africa, and Australia/New Zealand, all Penn Press books are supplied from the Marston Book Services warehouse, near Oxford, U.K.

To inquire about orders outside North and South America, contact Marston customer services. In Canada, please contact the Manda Group, our Canadian representatives. Customers in South America and the Caribbean may contact our domestic customer service representatives at Ingram Publisher Services, at the numbers listed above.

Ordering by mail or phone. We urge you to order through your local bookseller or regional sales representative.

Booksellers and libraries

Please order through your regional sales representative.

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