I forgot my PennKey username / password.

Select the appropriate tab below for instructions.

  • Alumni
  • Faculty/Staff
  • Guests
  • Students
  • UPHS/CHOP

Alumni

  • If you can't remember your PennKey username, log in to the Forgot My PennKey Username application to retrieve your PennKey username.
  • If you can't remember your PennKey password and previously enrolled in the PennKey Recovery Service (Challenge-Response), you can log in to the Reset PennKey Password application to reset your password online.
  • If you forgot your PennKey password and are not enrolled in the PennKey Recovery Service, PennKey-ASAP can also be used to reset your password online.

For additional assistance as part of the Penn Alumni Interview Program, please visit: www.alumni.upenn.edu/interviews-pennkeysupport

For assistance with all other alumni inquiries (transcripts, other needs), please email alumnipennkey@lists.upenn.edu.

Faculty/Staff

  • Your PennKey username is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey username is most likely "example". If you need further assistance determining what your PennKey username is, log in to the Forgot My PennKey Username application to retrieve your PennKey username.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.
    • If you can't remember your PennKey password and previously enrolled in the PennKey Recovery Service (Challenge-Response), you can log in to the Reset PennKey Password application to reset your password online.

    OR

    • If you're not enrolled in the PennKey Recovery Service, you will need to initiate the password reset process offline and then reset your password online.
      1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
        • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
      2. Log in to the PennKey Registration application and reset your password. At the time you reset a new password, also consider enrolling in the PennKey Recovery Service, so that in future you can more easily reset a forgotten password online.

Note: Once you reset or change your PennKey password, your previous password will no longer work. If your old password was saved in your Internet browser or a password manager you will need to enter your new password. Similarly, if you had previously configured a computer or mobile device to connect to AirPennNet, you will need to update the device's settings with your new password. The recommended way to do this is using XpressConnect.

Guests

  • Your PennKey username is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey username is most likely "example". If you need further assistance determining what your PennKey username is, log in to the Forgot My PennKey Username application to retrieve your PennKey username.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.
    • If you can't remember your PennKey password and previously enrolled in the PennKey Recovery Service (Challenge-Response), you can log in to the Reset PennKey Password application to reset your password online.

    OR

    • If you're not enrolled in the PennKey Recovery Service, you will need to initiate the password reset process offline and then reset your password online.
      1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
        • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
      2. Log in to the PennKey Registration application and reset your password. At the time you reset a new password, also consider enrolling in the PennKey Recovery Service, so that in future you can more easily reset a forgotten password online.

Note: Once you reset or change your PennKey password, your previous password will no longer work. If your old password was saved in your Internet browser or a password manager you will need to enter your new password. Similarly, if you had previously configured a computer or mobile device to connect to AirPennNet, you will need to update the device's settings with your new password. The recommended way to do this is using XpressConnect.

Students

  • Your PennKey username is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey username is most likely "example". If you need further assistance determining what your PennKey username is, log in to the Forgot My PennKey Username application to retrieve your PennKey username.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.
    • If you can't remember your PennKey password and previously enrolled in the PennKey Recovery Service (Challenge-Response), you can log in to the Reset PennKey Password application to reset your password online.

    OR

    • If you're not enrolled in the PennKey Recovery Service, you will need to initiate the password reset process offline and then reset your password online.
      1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
        • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
      2. Log in to the PennKey Registration application and reset your password. At the time you reset a new password, also consider enrolling in the PennKey Recovery Service, so that in future you can more easily reset a forgotten password online.

Note: Once you reset or change your PennKey password, your previous password will no longer work. If your old password was saved in your Internet browser or a password manager you will need to enter your new password. Similarly, if you had previously configured a computer or mobile device to connect to AirPennNet, you will need to update the device's settings with your new password. The recommended way to do this is using XpressConnect.

UPHS affiliates needing a PennKey should visit the following page for special information: http://www.uphs.upenn.edu/pennkey

CHOP affilates should visit the following page for special information: http://www.med.upenn.edu/pmacs/PennKeyCHOP.html