I forgot my PennKey / password.

Select the appropriate tab below for instructions.

  • Students
  • Faculty/Staff
  • Alumni
  • UPHS/CHOP
  • Guests

Students

  • Your PennKey is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey is most likely "example". If you need further assistance determining what your PennKey is, please contact pennkey@isc.upenn.edu.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.

OR

  • If you're not enrolled in Challenge-Response, you will need to initiate the password reset process offline and then reset your password online.
    1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
      • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
    2. Log in to the PennKey Registration Application and reset your password. At the time you reset a new password, also consider setting yourself up in Challenge-Response.

If you reset or change your PennKey password, your previous one will be frozen. For more details....

Faculty/Staff

  • Your PennKey is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey is most likely "example". If you need further assistance determining what your PennKey is, please contact pennkey@isc.upenn.edu.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.

OR

  • If you're not enrolled in Challenge-Response, you will need to initiate the password reset process offline and then reset your password online.
    1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
      • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
    2. Log in to the PennKey Registration Application and reset your password. At the time you reset a new password, also consider setting yourself up in Challenge-Response.

If you reset or change your PennKey password, your previous one will be frozen. For more details....

Alumni

  • Visit PennKey-ASAP for other alumni-specific PennKey information.

UPHS affiliates needing a PennKey should visit the following page for special information: http://www.uphs.upenn.edu/pennkey

CHOP affilates should visit the following page for special information: http://www.med.upenn.edu/pmacs/PennKeyCHOP.html

Guests

  • Your PennKey is usually identical to your username on your University email account. For example, if your email address is "example@upenn.edu", then your PennKey is most likely "example". If you need further assistance determining what your PennKey is, please contact pennkey@isc.upenn.edu.
  • If you forget your password, you will need to reset it yourself using one of the methods described here. No one can retrieve your password or reset it for you.

OR

  • If you're not enrolled in Challenge-Response, you will need to initiate the password reset process offline and then reset your password online.
    1. Obtain a PennKey Setup Code in person or by postal mail. For security reasons, Setup Codes will not be sent by email or given out over the phone.
      • By mail - Use the online Setup Code Service to have a letter containing your Setup Code sent via U.S. Mail to you. You can select the address to which you would prefer the letter be sent from any of the addresses Penn has on file for you.
    2. Log in to the PennKey Registration Application and reset your password. At the time you reset a new password, also consider setting yourself up in Challenge-Response.

If you reset or change your PennKey password, your previous one will be frozen. For more details....