PVN Repair Requests

There are different kinds of PVN issues, and they can be solved in different ways:

 

I'm only getting channels 2-13!

If your TV is not set up for a CABLE signal, you will only get channels 2-13. This is because a TV's internal antenna can usually automatically receive the broadcast VHF signals for channels 2-13 (and UHF signals for channels above 13, which is why you may also receive channels 17, 29, 57).

Your PVN cable signal is already set up and activated for all the channels, before you even move in to your room here at Penn. So, if you're receiving the first dozen channels - with the PVN VBB on channel 2, CNN on channel 4, MSNBC on channel 5 - that does not mean your PVN cable signal is not working. On the contrary, it proves the cable is working; it's that your TV or tuner needs to be AUTOPROGRAMmed to receive the full spectrum of channels.

 

I get all the channels, but many of them are fuzzy!

This issue is often - though not always - related to a faulty connection.

    * Check to make sure that the cable running from your wallplate to your TV is seated properly at both ends; a loose connection will prevent full transmission of the signal.
  1. * If you are running your cable through an additional tuner (such as a speaker or amp unit), remove that device(s) from the connection, and plug your cable directly into your TV. If your signal is clean when not running through your additional devices, you know that there is an issue with the intervening hardware or cables.
  2. * Remember that you can pick up a fresh cable for free from your College House computer lab or front desk (check with your house for location of these cables).

If you follow these steps but your signal is still fuzzy across many channels, fill out a PVN trouble ticket request (PennKey access required).

 

I'm getting no PVN signal at all!

"No signal" or "no channel" issues can often be traced to a faulty connection.

    * Check to make sure that the cable running from your wallplate to your TV is seated properly at both ends; a loose connection will prevent full transmission of the signal.
  1. * If you are running your cable through an additional tuner (such as a speaker or amp unit), remove that device(s) from the connection, and plug your cable directly into your TV. If your signal is clean when not running through your additional devices, you know that there is an issue with the intervening hardware or cables.
  2. * Remember that you can pick up a fresh cable for free from your College House computer lab or front desk (check with your house for location of these cables).

If you follow these steps but you are still not getting the PVN signal, fill out a PVN trouble ticket request (PennKey access required).

 

One - or more - of the PVN channels is down!

When a PVN channel goes down - meaning, the same channel is down for you, your friend across the hall, and your other friend across campus - that is usually caused by a hardware malfunction in our main facility.

If you notice that a PVN channel is down, send an email to video@isc.upenn.edu with the appropriate channel information as soon as you notice. We rely on our viewers to let us know when a channel goes down, so we can alert the proper authorities as soon as possible.

 

My entire floor/wing/house does not have PVN signal!

When a section of a building or campus loses PVN signal, this is often related to construction or infrastructure issues. Sometimes, this is a planned outage (in which case you'll see it in our Twitter feed on our homepage), but sometimes not.

If your PVN service suddenly goes down, send an email to video@isc.upenn.edu with your location information as soon as you notice. We rely on our users to inform us when their building or area goes down, so we can alert the proper authorities as soon as possible.

 

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Penn Video Network

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