PVN Repair Requests

PVN's all-digital signal gives our users a stronger, clearer TV image than they've ever had before, but some issues can still arise. If you are certain your TV has a ClearQAM tuner but you are still having issues, try these steps:

I'm getting no PVN signal at all!

Run a fresh Channel Scan on your TV; this might be called Auto Program or Auto Tuning on your TV. Also, make sure of the following:

  • * The RG6 quad-shield cable (available from your College House or many retailers) running from your PennNet wallplate to the TV is connected properly at both ends.
  • * Your Channel Scan is set to CABLE/Standard, and you are searching for DIGITAL channels.

If a fresh Channel Scan does not solve the issue, you may need to check one or more of the following:

  • * If your Channel Scan reveals your TV cannot view digital channels, you will need a new TV with a ClearQAM tuner, or a separate tuner box.
  • * If you are running your cable through any additional equipment (such as a game system, speakers, or amp unit), remove that device(s) from the connection, and plug your cable directly into your TV. Run a Channel Scan again. If your signal comes through when not running through additional devices, the issue lies with the intervening hardware or cables.
  • * If your Channel Scan reveals old or outdated information, erase your TV's channel memory. For example, Vizio and Vizio Smart TVs have different steps from the Sony Bravia systems. Generally, you can erase your tuner's channel memory by doing the following:
  • 1) Unplug the coaxial cable running from the PennNet wallplate your TV.
  • 2) Run a Channel Scan on the ANALOG setting, as well as the CABLE setting. If this does not clear the TV's channel memory, you may need to manually delete those channels.
  • 3) Plug in the coaxial cable running from the PennNet wallplate to your TV again.
  • 4) Run a Channel Scan on the CABLE/STD setting (with Digital channels, if that step is necessary).
  • * If your Channel Scan is skipping channels, try manually tuning to that channel using your TV's remote control.

If you were receiving PVN's digital lineup and it suddenly goes out, it could mean:

  • * Signal is down to you. Check with a friend to see if their PVN signal is still up, or if their signal is out, too.
    • - If your friend's PVN signal is still active, it may be an issue with your PVN wallplate or line. Fill out a PVN trouble ticket request (PennKey access required).
    • - If your friend's PVN signal is out, as well, it may be an issue with your building feed, or with the channel itself. Contact us at video@isc.upenn.edu to let us know.

I get some of the PVN channels, but not all of them! What's going on?

Your first step should be to run your Channel Scan:

  • * Make sure the cable running from the PennNet wallplate to your TV is connected securely at both ends.
  • * Verify your Channel Scan is set to CABLE/Standard, and your TV is searching for DIGITAL channels.

Additional steps:

  • * Some TVs may require a firmware update to receive the full spectrum of digital channels. Firmware can be obtained from your manufacturer's website.
  • * Some TVs will only auto-program digital channels up to a particular amount; additional channels must be added manually. To add channels manually, please consult your TV's specifications manual.
  • * Try manually inputting channels using the number pad on your remote control ("0-2" for channel 2, "1-1" for channel 11, etc.).

 

One - or more - of the PVN channels is down!

When a PVN channel goes down - meaning, the same channel is down for you, your friend across the hall, and your other friend across campus - that is usually caused by a hardware malfunction in our main facility. Send an email to video@isc.upenn.edu with the appropriate channel information as soon as you notice: while our equipment does tell us when something goes wrong, technology isn't as reliable as our viewers' eyes!

 

My entire floor/wing/house does not have PVN signal!

When a section of a building or campus loses PVN signal, this is often related to construction or infrastructure issues. Sometimes, this is a planned outage (refer to our Twitter feed or Facebook page for those notices, linked below), but sometimes not.

If your PVN service suddenly goes down, send an email to video@isc.upenn.edu with your location information as soon as you notice. We rely on our users to inform us when their building or area goes down, so we can alert the proper authorities as soon as possible.

 

I need to buy a new TV! Help!

PVN recommends consulting with a knowledgeable sales person who would be able to identify whether the television you are looking to purchase is equipped with a QAM tuner.  You may also review the manufacturers specifications for the television as that will help identify the type of tuner the television has.

  • * The majority of the following manufacturers' televisions do come equipped with a QAM tuner:  Sharp, Sony, Polaroid, Toshiba, Emerson, Hitachi, LG, Samsung, Visio, Insignia, TCL.
  • * The following are known to produce televisions that do not come equipped with a QAM tuner: Seiki, Element, Sceptre, HiSense, Proscan, RCA.

It is important to be cautious of televisions that are priced very cheaply as manufacturers can save production expense by not equipping the television with a QAM tuner.

 

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